PRIVACY POLICY
Last Updated: January 2026
At PHIARA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you access or make a purchase from www.phiara.com.
By using our website, you agree to the practices described in this Privacy Policy.
Introduction
PHIARA is an online retail platform operating in Bangladesh. We comply with applicable data protection, consumer protection, and digital commerce regulations of the People’s Republic of Bangladesh.
This Privacy Policy applies to all visitors, customers, and users of our website.
Information We Collect
We may collect the following types of information when you interact with our website:
a) Personal Information
- Full name
- Phone number
- Email address (if provided)
- Delivery and billing address
b) Order & Transaction Information
- Products ordered
- Order history
- Payment method used (we do not store full payment credentials)
c) Technical & Usage Information
- IP address
- Browser type
- Device information
- Pages visited and interaction data
This information helps us improve website performance, security, and user experience.
How We Collect Information
Information is collected when you:
- Place an order
- Create or fill out forms on our website
- Contact us via phone, email, or social media
- Browse our website (via cookies and analytics tools)
Purpose of Information Use
We use customer information for the following purposes:
- Processing and fulfilling orders
- Arranging delivery through courier partners
- Providing customer support and after-sales service
- Sending order confirmations, updates, and notifications
- Improving our products, services, and website functionality
- Marketing or promotional communication (where legally permitted)
We do not use personal information for unlawful or unauthorized purposes.
Cookies & Tracking Technologies
PHIARA uses cookies and similar technologies to:
- Remember user preferences
- Improve website navigation
- Analyze website traffic and performance
Users may disable cookies through browser settings; however, some website features may not function properly.
Data Sharing & Disclosure
We do not sell, rent, or trade customer information. Limited data may be shared only with:
- Courier & logistics partners for order delivery
- Payment service providers for transaction processing
- Technology service providers for website operation and security
- Government or regulatory authorities when required by law
All third parties are required to handle customer information responsibly.
Data Security Measures
PHIARA takes reasonable technical and organizational measures to protect customer data, including:
- Secure servers and controlled access
- Encryption and security protocols where applicable
- Restricted internal access to personal data
While we strive to protect your information, no online system is completely secure, and absolute security cannot be guaranteed.
Data Retention
Customer information is retained only for as long as necessary to:
- Fulfill business and contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
After this period, data is securely deleted or anonymized.
Customer Rights
Customers have the right to:
- Request access to their personal information
- Request correction or update of inaccurate data
- Withdraw consent for marketing communications
- Request deletion of personal information, subject to legal limitations
Requests can be made by contacting PHIARA through official communication channels.
Third-Party Links
Our website may contain links to third-party websites or platforms. PHIARA is not responsible for the privacy practices or content of those external sites. Users are encouraged to review third-party privacy policies independently.
Children’s Privacy
PHIARA does not knowingly collect personal information from individuals under the age of 18. If such information is identified, it will be promptly removed.
Changes to This Privacy Policy
PHIARA reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the revised policy.
Contact Information
For questions, concerns, or requests related to this Privacy Policy, please contact us through:
Website: www.phiara.com
Customer Support: Available through official PHIARA communication channels
