TERMS & CONDITIONS
Last Updated: January 2026
Welcome to PHIARA. These Terms & Conditions govern your access to and use of www.phiara.com, including browsing, placing orders, and purchasing products from our platform. By using this website, you agree to comply with and be bound by these Terms.
If you do not agree with any part of these Terms, please refrain from using our website.
Business Information
Brand Name: PHIARA
Website: www.phiara.com
Nature of Business: Online retail platform offering women-focused fashion, jewelry, and lifestyle-related products.
PHIARA operates in compliance with applicable laws and regulations of the People’s Republic of Bangladesh, including Digital Commerce Operational Guidelines and Consumer Protection laws.
Eligibility to Use
By using this website, you confirm that:
- You are at least 18 years of age, or
- You are accessing the website under the supervision of a legal guardian
PHIARA reserves the right to refuse service, terminate accounts, or cancel orders at its discretion if misuse or violation of these Terms is identified.
Product Information & Representation
- PHIARA makes every effort to present product descriptions, specifications, pricing, and images as accurately as possible
- Minor variations in color, texture, or finish may occur due to photography lighting, device display settings, or manufacturing characteristics
- All products offered are carefully sourced and quality-checked before dispatch
PHIARA does not guarantee that product descriptions or other content are entirely error-free but commits to correcting inaccuracies promptly when identified.
Product Quality & Authenticity
- PHIARA ensures that all products meet defined quality standards suitable for their intended use
- Each item is inspected prior to shipment to maintain consistency and customer satisfaction
- Product care instructions (if applicable) should be followed to maintain longevity
Improper use, mishandling, or exposure to harsh elements may affect product condition, for which PHIARA will not be responsible.
Pricing & Availability
- All prices displayed on the website are in Bangladeshi Taka (BDT)
- Prices may change without prior notice due to market conditions or operational reasons
- Product availability is subject to stock levels
PHIARA reserves the right to limit quantities or discontinue any product at any time.
Order Placement & Acceptance
- Placing an order constitutes an offer to purchase
- Order acceptance occurs only after confirmation via phone call, SMS, or email
- PHIARA reserves the right to cancel or decline orders due to:
- Stock unavailability
- Incorrect pricing or product information
- Incomplete customer details
- Suspected fraudulent activity
In such cases, customers will be notified accordingly.
Payment Terms
- Available payment options may include Cash on Delivery (COD) and/or digital payment gateways
- PHIARA does not store sensitive payment information beyond what is legally required
- Any payment-related issues arising from third-party providers are subject to their respective terms
Delivery & Shipping
- Delivery is available across Bangladesh
- Estimated delivery time: 2–5 working days, depending on location
- Orders are delivered through reliable third-party courier services such as Pathao, Steadfast, or similar providers
Delivery timelines are estimates and may be affected by factors beyond PHIARA’s control, including weather conditions, public holidays, or courier delays.
Risk of Loss
Risk of loss or damage passes to the customer upon successful delivery as confirmed by courier tracking or proof of delivery.
Return, Refund & Exchange
PHIARA follows a transparent return and refund process in accordance with Bangladesh Digital Commerce Guidelines.
- Returns are accepted only under valid conditions (incorrect item, damage, or manufacturing defect)
- Requests must be submitted within the specified timeframe mentioned in the Refund & Return Policy
- Approval of refunds or exchanges is subject to inspection and verification
Detailed terms are available on the Refund & Return Policy page.
Customer Responsibilities
Customers agree to:
- Provide accurate and complete information during checkout
- Ensure availability at the delivery address
- Inspect products upon receipt and report issues promptly
Failure to comply may result in delayed service or order cancellation.
Intellectual Property Rights
All website content, including but not limited to logos, product images, designs, text, graphics, and layouts, is the exclusive intellectual property of PHIARA.
Unauthorized copying, reproduction, modification, or commercial use is strictly prohibited and may result in legal action.
Prohibited Use
Users must not:
- Misuse the website for unlawful purposes
- Attempt to breach website security
- Engage in fraudulent or misleading activities
- Copy or resell PHIARA content without permission
Limitation of Liability
To the maximum extent permitted by law:
- PHIARA shall not be liable for indirect, incidental, or consequential damages
- Liability is limited to the value of the purchased product in dispute
This does not affect rights protected under applicable consumer laws of Bangladesh.
Modifications to Terms
PHIARA reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the revised Terms.
Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the People’s Republic of Bangladesh.
Any disputes shall fall under the exclusive jurisdiction of competent courts in Bangladesh.
